1. Privacy Commitment
Thank you for visiting our Website and for reviewing our Policy. We respect the importance of your privacy and the Personal Information in our care. We have created this Policy in order to demonstrate our firm commitment to your privacy. We seek to ensure that all Personal Information we collect is handled in compliance with the Australian Privacy Principles contained in the Privacy Act 1988 (Act).
This Policy sets out how we collect, hold, use and disclose information (including Personal Information) that we obtain from you (including via our Website or through other dealings with you).
2. Collection of Personal Information
2.1. We collect Personal Information as well as non-personally identifiable information that you voluntarily provide to use including via our website and the Application.
2.2. We primarily collect Personal Information about you via your use of the Application. For example, we collect Personal Information about you such as your name, address, telephone number, email address, location and bank account details (where you pay to use the Application) as necessary to perform our functions including when you create an account on the Application, via online enquiry forms you submit or any emails you send to us. We also collect Personal Information comprising information as to you location via your use of the Application.
2.3. If you are a General User, we may also collect Personal Information about you from Administrators who give you access via the Application to use the Application in a particular Site.
3. Use and Disclosure of Personal Information
3.1. We will only use your Personal Information for:
3.1.1. the primary purposes for which the Personal Information was collected (for example, so we can provide a functioning Application to you and related services within the scope of your registration for the Application i.e. as Administrator, Warden or General User). For example, if you are a General User we will use your Personal Information so Administrators and Wardens and you can use and benefit from the functionality of the Application (including so Administrators and Wardens can send you notifications and also so they can try and locate you in the event of an emergency);
3.1.2. we also use your Personal Information so an Administrator can give you access as Administrator, Warden or General User to use the Application in a particular Site;
3.1.3. for our internal business purposes (including to bill and send you notifications including as to the Application and any changes or updates to the same); and
3.1.4. a secondary purpose related to the primary purpose that you have consented to or would reasonably expect us to use or disclose the Personal Information for.
3.2. We may also disclose your Personal Information to our professional advisers but only so they can advise us in respect of the same.
3.3. Information other than Personal Information collected from your visit to our Website may be used to assist us in monitoring usage of and deciding how to improve and promote our Website, Application, products and services (including online advertising).
3.4. If you are using the Application in Australia, we will not disclose any of the Personal Information we collect to any person located outside of Australia.
4. Anonymity, pseudonymity and requirement to provide information
Due to the nature of the services we provide to you (being the Application), it is not possible for you to use a pseudonym or not identify yourself when providing information to us. You acknowledge that failure to provide some or all of the Personal Information we request may result in the services we provide to you being affected or us being unable to provide you with the services.
5. Holding and Security of your Personal Information
5.1. We may store your Personal Information in hard copy or electronic format, in storage facilities that we own and operate ourselves, or that are owned and operated by our service providers.
5.2. We take reasonable steps to:
5.2.1. ensure that any Personal Information we hold or disclose about you is up to date, complete and correct; and
5.2.2. protect your Personal Information from misuse, interference, loss, and unauthorised access, modification and disclosure (for example by implementing and complying with internal policies regarding staff access to your Personal Information and by taking security measures in respect of Personal Information that we store in electronic format).
5.3. We will destroy or delete any of your Personal Information which we no longer need to retain. If you email us any information (including Personal Information), it is sent at your own risk as it may not necessarily be secure against interception.
6. Accessing and Correcting Personal Information
6.1. We rely on the accuracy of the Personal Information you provide to us.
6.2. On your request, except to the extent that we are lawfully able to refuse such a request, we will provide you with access to Personal Information that we hold about you.
6.3. If you satisfy us that Personal Information that we hold about you is misleading, inaccurate, out of date or incomplete, except to the extent that we are lawfully able to refuse such a request, we will correct the Personal Information that we hold about you.
6.4. All requests about the Personal Information that we hold should be made by email or in writing to us (see clause 10 of this Policy for our contact details). We will try to respond to your request within a reasonable period.
6.5. If it is reasonable and practicable to do so, we will give you access to your Personal Information in the manner that you request. We do not generally charge for providing such access but may do so in certain circumstances.
6.6. In the event that we deny access to or refuse to correct your Personal Information that we hold, we will provide you with written reasons and the mechanisms available to complain about such refusal.
7. Third Party Websites
When you leave this Website, you will be going to websites that are beyond our control. Our Policy does not apply to third party websites. We encourage you to read the privacy policies of those third party websites.
8. Changes to Policy
We may amend this Policy from time to time without prior notice. The revised Policy will take effect when it is uploaded on our Website.
9.1. If you believe that we have breached our privacy or credit reporting obligations under the Act, you can make a complaint by emailing or writing to us (see clause 10 of this Policy for our contact details).
9.2. We will attempt to complete our investigation and resolve your complaint within 28 days from the date you lodge your complaint. If we think it will take longer to resolve your complaint, we will inform you.
9.3. If we do not resolve your complaint to your satisfaction or you are dissatisfied with the action we have taken, you can make a complaint to the Office of the Australian Information Commissioner. For further information about how to do this, please contact the Office of the Australian Information Commissioner on 1300 363 992 or visit www.oaic.gov.au
10. Contact Us
If you have any queries in respect of our Policy or to request access to your information or make a complaint, please contact us by email or in writing as detailed below:
ASSISTEM PTY LTD
30A Durham St
Glenelg SA 5045
Ph.: 0416 614 019
a reference to us, our or we is to ASSISTEM PTY LTD (Australian Company Number 615 908 499);
Administrator means a user of the Application in respect of the Site with functionality being that of the Warden plus the ability to register the Site, set up payment, enter the Site boundary (including the outer safe distance), the emergency equipment and assembly points and registering Users in the Application.
Application means the EVA mobile and web application provided by us which is a tool for open workplaces to assist with notifications and enhance communications and information availability in case of emergencies;
Documentation means our documentation from time to time as to the use, specifications and functionality of the Application
General User means a person who uses the Application with functionality being limited to primarily for the same to be able to receive notifications, alarms and emergency descriptions from Administrators and Wardens via the Application;
Personal Information means information (including an opinion) about an individual whose identity is apparent or can reasonably be ascertained from the information whether true or not and whether or not recorded in a material form;
Site means the site or sites an Administrator selects for using the Application; and
Warden means a User at the Site who an Administrator has authorised to be a warden in respect of the Application and whose functionality is that of a General User plus the ability to raise alarms and manage emergencies (including describing the emergency, giving instructions, changing the location or removing assembly points and inputting the type and location of hazards). See Documentation for full details.
Website means all of the pages located on the website you are currently viewing being (as applicable) all of the pages located at assistem.com.au, evaemergency.com and all other websites we maintain in respect of the Application.